Mobile Sales for Handhelds is a browser based solution for handhelds or mobile phones with HTML/XHTML support. As basic component is the minimum release of SAP CRM 3.0 required. To access the SAP CRM analytical reporting, a SAP Business Information Warehouse System (BW) with release 3.06 or above must be available. 

Key Capabilities

• Sales Order Management - Search, View and Create orders
• Account Management - Create, View and Edit account details
• Activity & Task Management - Create, Search, View and Edit activities
• Opportunity Management - Search and View maintained opportunities
• Product Catalogue Management     

Features 

• Requires SAP CRM as Backend
• Based on SAP Mobile Infrastructure (SAP MI)
• GSM, GPRS, WLan support
• Works offline and online
• Automated data synchronisation 
• Barcode integration - add products by scanning EAN codes (since HH 5.0)
• Promotions support - promote products in different ways (since HH 5.0)

Benefits

• Maximes Sales - immediate data access
• Structure Teamwork - keep entire organisation informed about activities
• Automate Sales Process - valuable data shared automatically, minimised mistakes & less lost opportunities
• Customer Satisfaction - faster, more accurate services and quick response to customers
• Reduced Costs - using inexpensive devices & higher automatisation
• Beat the competition - customer centric services & responsiveness   

Mobile Service for Handhelds

Since MSA for HH 5.0, SAP introduced additional capabilities to enable the service related scenario, which are   

• Service Order Management 
• Complaints Management 
• Service Management
• Service Confirmation
• Account Management
• Task & Activity Management
• Absence and Attendance Management
• Product Catalog Management 

Are you interested in more information? Our offices are happy to help you for any questions you have!