Short Facts

Mobile Sales & Service is a desktop solution for your laptop or tablet. SAP's solution is designed to operate offline over a long period of time, but provides full access to CRM functionality, pricing, master and transaction data. Visit your customers during the day and synchronise your application in the evening.    

Supported are CRM based backends as well as directly using ERP.  

Key Capabilities

• Activity Management - Create, Search, View and Edit activities
• Account Management - Create, View and Edit account details
• Opportunity Management - Search and View maintained opportunities
• Sales Contact Management - Search and View contracts
• Sales Order Management - Search, View and Create orders
• Service Order Management - Search, View and Create service orders (for Mobile Service Scenario)
• Complaints Management - Search, View and Mange complaints (for Mobile Service Scenario) 
• CRM Analytics Reporting - Analyse report and predict data    

Features 

• Supports all Windows XP based laptops
• Crystal Reports for any kind of reports
• Document generator to generate invoices, receipts, etc.
• Fully operational whilst offline
• Automated data synchronisation 

Benefits

• Better usage of opportunities and foundation to close more business faster
• High quality and up-to-date data
• Improved coordination between sales and company 
• Access and update information from SAP CRM 
• Provide field sales agents with an easier and more efficient way to manage customer accounts
• Ensure customer satisfaction by checking the status of open orders on-the-spot
• Access information anytime, anywhere -– no manual synchronization needed 

Mobile Sales For Tablets

SAP Mobile Sales provides an full support for tablets, which increased the usability compared to laptops. 

Easier to Use

• Handwriting recognition - writing, drawing and erasing like on paper
• Combining ink input and keyboard support for fast and easy data input and navigation
• Changing Screen orientation from portrait to landscape mode
• Speech navigation and control